Understanding Customer Service Standards

Content
1 session

Rating

Instructor
Gemma Rolstone

Price
£299.00

Upcoming Sessions

Description

You will gain an understanding of the legal and organisation requirements for managing customer service, customer services standards and how to monitor customer service performance.

Objectives

  • Gain an understanding of the law of contract, sale of goods and services and trade descriptions
  • Gain an understanding of contract terms, warranties, guarantees and service standards  
  • Know the differences between internal and external customers
  • Learn methods and techniques for identifying customer requirement and expectations
  • Learn ways of establishing customer care standards and procedures
  • Learn how to establish and maintain effective relationships with customers at all stages 

Learning Credits

CPD
6.0
1
Understanding Customer Service Standards Workshop
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