You will learn the stages in the communication cycle, barriers to effective communication, the advantages and disadvantages to different methods of communication and how to asses your own communication and how to improve your communication performance.
- Be able to describe the importance of effective communication and the effects of poor communication
- Gain an understanding of the stages in the communication cycle and its relevance for effective management communication
- Be aware of the of the potential barriers to communication and how to overcome them
- Gain an understanding of the different types of communication, the advantages and disadvantages of each and when each method is appropriate
- Learn the influence of non-verbal communication on the effectiveness of oral communication
- Know how to gain feedback and use feedback to improve your own communication skill
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